The complaint is an expression of dissatisfaction with Erste Asset Management by investors or investors' empowered persons with services provided by the management company: investment fund, private portfolio management, and objections with managing applications for purchase, redemption and replacement of units.
Complaints can be submitted:
Erste Asset Management d.o.o.
Ivana Lučića 2a, Zagreb
Tel: 00 385 0) 72 37 2900
Fax: +385 (0) 72 37 2901
In the nearest Erste Bank brancke or via contact center of Erste Bank:
Tel: 0800 7890
Complaints should include the following:
- Name and last name, OIB (tax number) and the address for private investors. For legal entities: information of legal representative, or company, OIB and companies residence,
- reasons for complaints,
- evidence confirming the allegations from the complaint when it is possible to enclose them
- the date of filing the complaint and the signature of the complainant or the person representing him.
The Company is required to investigate all relevant evidence and information relating to the complaint and to communicate with the complainant in a simple and understandable manner, respond to complaints without undue delay and within 48 hours (non-working days excluded). Exceptionally, when the response cannot be provided within the stated deadline, the Company will notify the complainant of the reasons for the delay and indicate when it will be responded to by the complainant's complaint.